Membership Plans
Your Personal IT Department for the Home
Most computer help is break-fix: something goes wrong, you call a stranger, you start over. A Mobile-Tech membership is different: one local team that gets to know your home, watches over it proactively, and is there when you need us.
Membership Plans
Pick the level of involvement that fits your household. Every plan includes real people, proactive monitoring, and a team that already knows your setup.
Home Essentials
“Teach me and back me up.”
- 1 managed computer, 1 phone, 1 tablet
- Response in 24-48 hours on average
- Proactive monitoring & security tools
- Knowledge & training library access
- Advice on buying new devices
- 30 minutes of included help each month
- Extra help at the $99/hr member rate
- $129 one-time Setup & Home Tech Survey fee
- 3-month initial term, then month-to-month
Home Complete
“Help me manage it.”
- Includes everything in Essentials
- Up to 3 computers, 2 phones, 1 tablet
- Printers, Wi-Fi & home network support
- Smart-home support, 1 standard Audio/Video system
- 1 hour of included help each month
- Extra help at the $99/hr member rate
- $129 one-time Setup & Home Tech Survey fee
- 3-month initial term, then month-to-month
Home Concierge
“Handle it for me.”
- Includes everything in Essentials + Complete
- Up to 5 computers, 4 phones, 2 tablets
- Up to 6 TV/streaming locations, multi-zone Audio/Video system
- Additional devices +$15/mo each
- Often same-day response
- 2 hours of included help each month
- Extra help at the $99/hr member rate
- $129 one-time Setup & Home Tech Survey fee
- 3-month initial term, then month-to-month
Need more help than your monthly allowance covers? Additional support for members is $99/hr (billed in 15-minute increments; onsite visits have a one-hour minimum). New memberships begin with a 3-month initial term, then continue month-to-month.
Compare Plans
Home Essentials
- Includes everything in previous tier(s)
- -
- Managed computers
- 1
- Smartphones
- 1
- Tablets
- 1
- Printers & scanners
- -
- TV / streaming locations
- -
- Wi-Fi & home network support
- Enrolled devices only
- Audio / video systems
- -
- Smart-home & IoT devices
- -
- Antivirus & security tools
- ✓
- Included virtual help each month
- 30 minutes
- Proactive monitoring
- ✓
- Knowledge & training library
- ✓
- Advice on buying new devices
- ✓
- Typical response time
- 24-48 hours on average
- One-time Setup & Home Tech Survey fee
- $129
- Initial commitment
- 3 months*
Home Complete
- Includes everything in previous tier(s)
- ✓ Home Essentials
- Managed computers
- Up to 3
- Smartphones
- 2
- Tablets
- 1
- Printers & scanners
- ✓
- TV / streaming locations
- Up to 3
- Wi-Fi & home network support
- ✓
- Audio / video systems
- 1 standard system
- Smart-home & IoT devices
- ✓
- Antivirus & security tools
- ✓
- Included virtual help each month
- 1 hour
- Proactive monitoring
- ✓
- Knowledge & training library
- ✓
- Advice on buying new devices
- ✓
- Typical response time
- 24-48 hours on average
- One-time Setup & Home Tech Survey fee
- $129
- Initial commitment
- 3 months*
Home Concierge
- Includes everything in previous tier(s)
- ✓ Home Essentials + Complete
- Managed computers
- Up to 5
- Smartphones
- 4
- Tablets
- 2
- Printers & scanners
- ✓
- TV / streaming locations
- Up to 6
- Wi-Fi & home network support
- ✓
- Audio / video systems
- Larger / multi-zone
- Smart-home & IoT devices
- ✓
- Antivirus & security tools
- ✓
- Included virtual help each month
- 2 hours
- Proactive monitoring
- ✓
- Knowledge & training library
- ✓
- Advice on buying new devices
- ✓
- Typical response time
- Often same-day
- One-time Setup & Home Tech Survey fee
- $129
- Initial commitment
- 3 months*
*New memberships require a 3-month initial commitment, then continue month-to-month.
Prefer to Pay As You Go?
No membership required. If you just need one-time, non-member help, our standard rate is:
Two-hour minimum ($259.98 minimum charge)
Already a member? You pay a discounted $99/hour instead.
Book a VisitMembership FAQs
Questions about how Mobile-Tech membership works.
How is this different from a normal computer repair visit?
Most repair shops only show up after something breaks. A membership is an ongoing relationship: we get to know your home's technology, watch for problems proactively, and are already familiar with your setup when you need help. It's comprehensive coverage instead of one-off break-fix.
What happens if I need more help than my included time?
Members are billed $99/hr for additional support beyond their monthly allowance, in 15-minute increments (onsite visits have a one-hour minimum). Your included time resets each month and does not roll over.
What is the Setup & Home Tech Survey?
It's a working onboarding visit, not just a signup fee. We review your computers, network, devices, and accounts, then build your household's technology profile so every future visit starts with us already knowing your setup.
Is there a minimum commitment?
New memberships begin with an initial 3-month term, then continue month-to-month. After that, you can cancel anytime, just reach out and we will help you transition smoothly.
Do I have to become a member to get help?
No. If you just need one-time help, our non-member rate is $129.99/hr with a two-hour minimum. Members receive included monthly time plus a discounted $99/hr rate beyond that.
What is not covered by a membership?
Memberships cover ongoing troubleshooting, management, and support for the covered technology you already have. Larger projects, like a whole-home Wi-Fi redesign, new device purchase and setup, or a security camera system installation, are scoped and quoted separately.
What does membership actually mean, beyond the price?
Membership is a relationship, not just a support plan. See our Membership Values page for what we promise you, what we ask of you in return, and how we handle it on the rare occasion something isn't working.
Ready for a Personal IT Department of Your Own?
Let's find the right plan for your household.