Privacy Policy

Last updated: September 3, 2025

This Privacy Policy describes how Mobile-Tech, LLC collects, uses, and protects your information when you use our technology support services or visit our website.

Information We Collect

When providing technology support services, we may collect:

  • Contact Information: Name, phone number, email address, service location, and other sensitive information
  • Technical Information: Details about your devices, systems, and technology issues
  • Service Records: Documentation of services provided and recommendations made

Website Information

When you visit our website or use our online scheduling system:

  • Usage Data: Pages visited, time spent on site, and referral sources
  • Device Information: Browser type, operating system, and IP address
  • Cookies: We use essential cookies for website functionality and appointment scheduling

Information You Provide

  • Service requests and technical descriptions
  • Feedback and communications with our team
  • Appointment scheduling information
  • Reviews and ratings are strongly encouraged
  • Referral information that may include a discount on subsequent services

How We Use Your Information

Mobile-Tech, LLC uses collected information to:

Service Delivery

  • Schedule and provide on-site technology support
  • Understand and resolve technical issues
  • Follow up on service quality and satisfaction
  • Maintain records for future reference

Business Operations

  • Process payments and maintain billing records
  • Improve our services based on client feedback
  • Communicate about appointments, service updates, or emergencies
  • Comply with legal and business requirements

Website and Marketing

  • Improve website functionality and user experience
  • Send service reminders or educational content (with your consent)
  • Analyze service demand and scheduling patterns

Information Sharing and Disclosure

Mobile-Tech, LLC does not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

Service Providers

  • Payment processing companies (for billing purposes)
  • Scheduling and calendar systems (for appointment management)
  • Technology vendors (when required for specific repair or support services)

We may disclose information when required by law, such as:

  • Responding to court orders or legal proceedings
  • Complying with regulatory requirements
  • Protecting the rights and safety of our business and clients
  • Any illegal or unethical activity will be reported to the authorities

Data Security

We take reasonable measures to protect your information:

  • Secure handling of client devices and data during service
  • Professional discretion regarding all client information
  • Limited access to personal information on a need-to-know basis
  • Secure disposal of client documentation when no longer needed

Important: No method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Client Data During Service

Access to Your Devices

During technology support services:

  • We access client systems only as necessary to provide requested services
  • We respect your privacy and handle all data with professional discretion
  • We recommend backing up important data before service

Data Recovery and Transfer

When providing data recovery or system migration services:

  • We focus only on recovering or transferring the specific data requested to the best of our ability
  • We use professional, open source, freemium and freeware tools and methods to protect data integrity
  • We recommend secure practices for ongoing data protection

Your Privacy Rights

Information Control

You have the right to:

  • Request corrections to any inaccurate information
  • Opt out of non-essential communications

Service Records

We maintain basic service records for business purposes, including:

  • Date and type of services provided
  • Basic contact information
  • Payment records
  • General technical notes

Website Cookies and Analytics

Essential Cookies

We use cookies that are necessary for:

  • Online appointment scheduling functionality
  • Maintaining your session during website visits
  • Remembering your language and accessibility preferences

Analytics

We may use analytics tools to understand:

  • Which pages are most helpful to visitors
  • How people find our website
  • General usage patterns to improve our services

You can control cookie settings through your browser preferences.

Third-Party Services

Our website may contain links to other sites or integrate with third-party services (such as our appointment scheduling system). This privacy policy applies only to Mobile-Tech, LLC. We encourage you to review the privacy policies of any third-party services you use.

Children’s Privacy

Mobile-Tech, LLC services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post updated versions on our website with the revision date.

Data Retention

We retain client information only as long as necessary for:

  • Providing ongoing support and service
  • Meeting legal and business record requirements
  • Resolving any service-related issues or disputes

Service records are typically maintained for 3-7 years for business and tax purposes.

Contact Us

If you have questions about this Privacy Policy or how we handle your information:

Mobile-Tech, LLC

By using our services or website, you consent to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services or website.